Ideal boiler troubleshooting

Even high quality equipment breaks down when used for a long time and needs to be repaired. Some common malfunctions can be eliminated without professional help. Please, check the table, find out what exactly is wrong and how to get your boiler to work correctly again.

Ideal Classic SE9 RS boiler troubleshooting

ProblemSolution
Boiler is not working for central heating or hot water.Turn up the thermostat control knob.
Check overheat thermostat reset button if optional kit fitted. The boiler should then relight - If the fault recurs turn off the boiler and contact the installer.
If the boiler is fitted with a sealed system kit.Check pressure gauge on the boiler this should read a minimum of 1 bar If below 1 bar re- pressurise the system via the filling loop. Once pressure reaches 1 bar turn off the tap on the filling loop and press the overheat thermostat reset button to reset the boiler. If unable to do so or if the pressure continues to drop after refilling contact your installer.
Boiler goes through the ignition sequence but will not fire for central heating or hot water.Check gas supply (try at another gas appliance e.g. cooker / fire) - If no gas supply then not a boiler fault - contact your gas supplier.
Boiler is operating satisfactorily for domestic hot water but will not operate for central heating.If an external programmer is fitted check that the central heating channel is at an ‘on’ period.
Check that the room thermostat is set at the required temperature. Test the room thermostat by turning this fully up - if this does not respond contact your installer.
Boiler is operating satisfactorily for central heating but will not operate for domestic hot water.If an external programmer is fitted check that the domestic hot water channel is at an ‘on’ period.
Check that the domestic hot water cylinder thermostat is set at the required temperature. Test the cylinder thermostat by turning this fully up - if this does not respond contact your installer.
Boiler will not fire the pilot light is lit but the igniter continues to spark and the main burner does not ignite.This is a symptom of crossed polarity i.e. the live and neutral supply to the boiler are crossed over. This is not a boiler fault contact your installer to correct the wiring.

Ideal HE 260 boiler troubleshooting

ProblemSolution
Boiler is not working for central heating or hot water.• Check there is power to the boiler - switch to the ON position and the time of day is displayed on the controls. Ensure that the programmer is in an ON period if turned or set to ON.
• If the time of day is not displayed then not a boiler fault - contact your installer/service company.
Boiler is not working for central heating or hot water but attempts to fire by going through 3 ignition attempts. Display shows “L:F” (flashing).• Press select (reset) button (C) for greater than 3 seconds to repeat ignition sequence.
• Check gas supply (try another appliance - cooker/fire etc.) - If no gas supply then not a boiler fault - contact gas supplier.
• Check condensate pipe is not blocked or frozen. If blocked clear blockage - if not possible to check contact your installer.
Boiler is not working for central heating or hot water and the display shows “L:R” (flashing).• Press select (reset) button (C) for greater than 3 seconds , the boiler should then re-light. If fault recurs this indicates an overheat condition. The boiler should be turned off and your installer contacted.
• Check if ALL radiators have thermostatic radiator valves fitted. If they have contact your installer.
Boiler is not working for central heating or hot water and the display shows “H:R” (flashing).• Check pressure gauge on boiler shows a minimum of 1 bar. If not re-pressurise via the filling loop to 1 bar (if unsure contact your installer), turn off the tap on the filling loop and turn the on/ off switch (A) off and then back on again to reset the boiler. If unable to do so or if the pressure continues to drop after filling then contact your installer.
• Check if ALL radiators have thermostatic radiator valves fitted. If they have contact your installer.
Boiler will not fire for central heating.• If already set to an ‘ON’ period then check the programmer by setting to permanent ON if boiler then fires - Contact your installer to rectify the programmer.
• Check room thermostat by turning fully up, If m is not displayed on the user controls then contact your installer.
Boiler comes on for domestic hot water without a tap being opened - the display shows faucet• Check for dripping / dribbling taps or showers - turn fully off.
• Check for leaks from the domestic hot water pipework and if found contact your installer.
Boiler fires occasionally for approx. 2 minutes - the display shows faucet.• This is a normal function of the boiler, during an ON period, to periodically pre heat the plate heat exchanger to optimise delivery time for domestic hot water to taps or showers.
Domestic hot water is not to the required temperature• Adjust the mixing valve to the required output temperature - see user instructions for temperature settings - In order to access the mixing valve it will be necessary to remove the lower front panel (refer to installation instructions).

Ideal LOGIC 15 boiler troubleshooting

Display CodeDescriptionAction
F + 0Boiler Chip Card (BCC) Not FittedPlease contact Ideal (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).
F + 6 Outside Sensor FailureReset the appliance - if the boiler fails to operate then please contact Ideal (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).
F + 7Low Mains VoltageContact a qualified electrician or your electricity provider.
F + 9 PCB FaultPCB Fault. Please contact Ideal (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).
L + 55 Boiler Resets in 15 minutes1. Turn power off and on at the fused spur.
2. If the boiler fails to operate please contact Ideal (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).
L + 6False Flame LockoutReset the appliance - if the boiler fails to operate then please contact Ideal (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).
C + 0BCC Activation Fault
C + 2BCC Fault
F + 1Low Water PressureCheck system pressure is between 1 & 1.5bar on the pressure gauge.
L + 1Flow Temperature OverheatIf the boiler fails to operate then please contact Ideal (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).
F + 2Flame Loss1. Check other gas appliances in the house are working to confirm a supply is present in the property.
2. If other appliances do not work or there are no other appliances, check the gas supply is on at the meter and/or pre payment meter has credit. If the boiler fails to operate then please contact Ideal (if under warranty) or alternatively a Gas Safe Registered Engineer
L + 2if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).
F + 3Fan FaultReset the appliance - if the boiler fails to operate then please contact Ideal (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).
F + 4Control / No Flow Thermistor
F + 5Return Thermistor
0 + __The boiler is in standby mode awaiting either a central heating call or hot water demand.
C + __The boiler has a call for central heating / hot water but the appliance has reached the desired temperature set on the boiler.
C + flashThe boiler is operating for central heating / hot water.
F + flashThe boiler is operating in frost mode.

Ideal Vogue S15 boiler troubleshooting

PROBLEMSOLUTION
Too many resets5 boiler faults have been reset within a 15 min period. It is recommended that the boiler should be examined by a suitably qualified service engineer. To clear the message turn power off and on.
Hot water works OK but no central heatingEnsure that the timer and Room Stat are switched on. Check batteries in programmable room stats.
Blank boiler displayEnsure that the mains supply to the boiler is switched on and that no trips have operated in the consumer unit.
Flow temperature setpoint cannot be increased to 80?CEnsure that the flow temperature is not limited within the menu
Pump runs during the nightEnsure that the system frost protection is not enabled in the menu